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Field Services

One of the major considerations involved in the decision to purchase CANBERRA products is the expertise, quality and availability of support services. The performance of your instruments and measurement equipment is vital to your company’s success. You need your products and software to run smoothly and produce the highest quality, defensible results.  CANBERRA enjoys the finest reputation and is a leader in the industry for support services dedicated to providing innovative Nuclear Measurement solutions based on the diverse needs of our customers. Our mission is to be recognized by our customers for consistently exceeding their expectations through excellence in “Best in Class” execution and delivery of our service products.

  • Installation and Familiarization services. You want your instrument to run at peak performance. Our Field Service Engineers ensure a qualified installation of your instrument and software. We analyze your application and environment, determine your needs and setup the optimal configuration and settings for your solution.
  • Customized Start-up Assistance. You have special application requirements and want to use the instrument in an optimal way to get the results you want. Our applications experts will help you adapt the equipment settings, functions and applications to your needs.
  • Comprehensive on-site support agreements. You want your equipment to maintain its peak performance over its lifetime. Through performance verification visits, our Service Contract programs guarantee the highest reliability and accuracy, and determine what is necessary to ensure the best performance even under critical circumstances. 
  • Software support agreements. Our software agreements include the latest software updates incorporating new developments and enhancements in our software product lines ensuring that your equipment maintains its cutting edge capabilities for many years to come.
  • Extended Warranty agreements. For customers who desire rapid turn-around, low cost, fixed fee repair service.
  • Standard Return-to-Factory service.  Repair and calibration options including optional priority repair service for urgent repair situations.

Solutions designed for our customers to maximize efficiencies and system uptime, ensuring the highest level of product performance while allowing our customers to focus on core responsibilities. CANBERRA provides the solutions, expertise and technical support when you need it...

  • Dedicated staff of over 20 regionally based Field Service Engineers
  • Toll Free Telephone Support with in-house Technical Support Specialists

 

Please contact Customer Service for more information >>